The digital transformation presents both challenges and opportunities for businesses, particularly with the integration of artificial intelligence (AI) into everyday workflows. Change management plays a pivotal role in determining the success or failure of implementing new technologies. A key component of this process is the training and education of employees to ensure they can effectively utilize tools like Microsoft Copilot.
Microsoft Copilot, an AI-powered assistant, has become a valuable tool for streamlining workflows and increasing efficiency. However, to fully unlock its potential, employees must undergo structured and comprehensive training. Shifting to an AI-supported way of working requires not only technical skills but also a change in mindset regarding how tasks are approached and completed.
In change management, it is essential to involve employees from the outset of the transformation process. This means not only informing them about the benefits of new technologies but also preparing them for their practical use. When it comes to AI, thorough training is crucial because the technology will only deliver the desired benefits if users understand and use it effectively.
Structured training helps eliminate any reluctance or fear and provides the necessary knowledge to make the best use of Microsoft Copilot. Mastering AI requires not only technical proficiency but also an understanding of „prompting“—how queries and commands are phrased to produce high-quality and accurate results. The key takeaway is: the more precise and thoughtful the input, the better the output.
With the launch of the Microsoft Copilot Academy in Viva Learning, Microsoft has created a centralized platform that allows employees to undergo comprehensive training on how to use Microsoft Copilot. A significant advantage of this offering is the recent change in licensing: all employees with a Microsoft M365 Copilot license now have access to the Academy. This broadens the scope for employees to enhance their knowledge and skills in using Microsoft Copilot.
The Microsoft Copilot Academy offers hands-on learning resources, focusing not only on technical aspects but also on practical applications relevant to day-to-day work. This ensures that employees gain not just theoretical knowledge, but also practical insights into how Microsoft Copilot can be leveraged for their specific job functions.
Particularly noteworthy are the interactive training modules and practical learning paths, which are customizable based on individual needs. This allows for flexible, personalized learning experiences that cater to different knowledge levels—from introductory courses to advanced topics such as integrating Copilot into complex business applications.
The structured training provided by the Microsoft Copilot Academy delivers numerous benefits. For one, it helps employees integrate the technology more quickly and confidently into their daily workflows. Additionally, continuous training significantly shortens the learning curve, leading to faster productivity gains.
Another advantage is that these trainings deepen employees‘ understanding of AI technology, empowering them to make informed decisions about how best to utilize it. This enhances trust in new tools and fosters a willingness to engage with them proactively.
Moreover, the practical, hands-on training supports the development of an „AI-first mindset.“ This approach encourages employees to consistently consider how AI can assist in task completion and problem-solving. However, achieving this mindset requires a solid understanding of how to use AI tools effectively, which is precisely what structured training aims to provide.
Be precise and specific: Vague requests often yield less useful results. The clearer the task, the more accurately Copilot can respond.
Provide context: Ensure the AI has enough contextual information to avoid misunderstandings and deliver more relevant responses.
Iterative refinement: If initial results don’t meet expectations, it’s helpful to refine and specify the query further.
Use clear language: Avoid ambiguities and phrase requests in a straightforward manner that is easy to interpret.
The integration of AI and Microsoft Copilot offers enormous potential, but realizing this potential largely depends on the ability of employees to use the technology effectively. The Microsoft Copilot Academy in Viva Learning is a valuable tool in preparing employees for this challenge and equipping them with the skills needed to succeed.
By offering structured training and targeted learning modules, businesses can optimize their use of Copilot while building employee confidence in the technology. Companies that invest early in upskilling their workforce will benefit from increased efficiency, productivity, and a faster adaptation to the ever-changing digital workplace.
